Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.18 Merchant Description. Read more ts would be ready 48 . This is the easiest way to get your money back. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Refunds, therefore, aren't applicable. Viagogo reviews, customer feedback & support. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Apparently not. Taking this information, will will help rectify you complaint! We take no responsibility for such issues. Estereo Picnic Tickets. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Top Class Invalid tickets are defined as anything where buyers are refused entry. We will also add Tax on our fees as applicable. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Welcome to viagogo's online ticket exchange (the "Site"). We do not control the information provided by other users which is made available through the Site. The tickets were bought by me as a present for my mother and parents-in-law. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Please add me to the list. To sell tickets, a Seller lists the tickets in the Site database. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Join The National Math and Science Initiative Class Action, Today! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. 3.Click Dispute a Transaction. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Ha*Ash Concert Tickets. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. All forms of redress are non-transferable and non-refundable. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? In 2020, New Zealanders were warned about buying tickets to . 684 Posts. the price it is sold for on the primary market). 4.2 Stolen Property. How do I find tickets I've already downloaded? We cannot control the policy of third-party resellers.'. This field is for validation purposes and should be left unchanged. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Such notice shall be deemed given one business day after the email is sent. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Viagogo will never pay you after you sold your tickets and you can never get back your money. Why is the price printed on the ticket different to what I paid? We look forward to hearing from you. The court would need to determine which Class members would choose the voucher over a cash return as per the company. We cannot commit to next year, Taylor said. 2.11 Ticket Fulfillment. When Your Event is Canceled or Postponed. No further contact on future rescheduled date since October 2020. 4.Select the button beside the transaction you want to dispute, then click Continue. . You also warrant that you own the tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. ! Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. In the case of refunds, we appreciate our customers' patience while we process their request.'. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). However, despite the official announcement . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. "If . Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. I was promised a refund. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Faye has now been refunded by her bank after making a chargeback claim. I'm Travelling - where and when will I receive my tickets? I was promised a refund because the tickets I bought were corrupt. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Are you still waiting on a ticket refund for an event canceled due to the pandemic? As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million).