AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). BUY THE PERFECT TICKETS Front row or on the aisle? Show more Show less Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. The partial refund was completed early August 2020. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Please note: The account holder is liable for bank charges levied by the receiving bank. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Ive also heard similar stories from all of my concert going friends. Unfortunately, we will not be able to issue a refund on your ticket insurance. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. (United Kingdom) Klicka hr fr att kontakta oss. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Please be advised we will require a copy of the death certificate to be attached. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. How do you send documents to Uber? Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). PROPER CONDUCT. Front row or on the aisle? Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Violation thereof is grounds for revocation, seizure or cancellation without refund. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Fans may consider purchasing Allianz ticket insurance at the time of purchase. follow our steps to get a refund from a ticket seller. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Such fees and charges may vary. Why you might ask? We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Click Close and Add Documents to go back and add them now. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. I don't see why I should have to do the legwork on this one. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Be the first to know. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. - AXS Help Centre How can I make a claim for my Ticket Insurance? Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Mastercard, date running time selected at the russian of purchase. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. in the event description page, in pop-up boxes, or in an email). The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Yes - If customer is prevented from attending because of a government mandate, this is covered. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. x, Hello! Has anyone experienced anything similar? When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Seller fees on the Service may vary. Supporting documents are preferred in English. Online applications are received immediately and are our preferred method of submission. Venue/Event Specific Terms and Conditions. By clicking Next, you agree to the AXS.com Terms and Conditions. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Took about 5-6 weeks and lots of following up but did get all my money back. Testimonials By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Yes - If customer is prevented from attending because of a government mandate, this is covered. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Upon your payment in full, you shall be entitled to the tickets you have purchased. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Ad . Did the same happen to you? Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . A scan or clear photograph sent by email is acceptable. Dollars. All attendees must conduct themselves properly at an event. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. These documents are require to process your application and you are unable to submit your application without these documents. If you bought tickets online or over the phone, you won't need to do a thing. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. 36. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. 5 minutes isn't long enough! AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. By using the Service, you agree to the Privacy Policy and Terms of Use. So I decided to treat myself and girlfriend to VIP tickets. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). We appreciate your patience during this unprecedented time. TicketPlan cannot be held responsible if incorrect banking details are provided. Well need evidence from the relevant transport authority. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim.
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