-Kate. Supervisor. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Shein has better quality than this garbage! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Lucy never replied to me or PayPal. -Kate. Hi Mandy, Please email us at resolution@lucyinthesky.email so we can assist you further. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. If you're reaching out to us regarding an order, please have your Order ID in your message. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. For international orders, any taxes or customs fees are the responsibility of the recipient. Hi Chris! Then, the item never ships. How did we do? Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Hi Carol, Thanks for your feedback. -Kate. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. She was a total pleasure to work with. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. This will be automatically applied to your account attached to the email address used for the order. I threw out all the clothing. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. All such rights are reserved by www.lucyinthesky.com and its licensors. We're so sorry about the delayed style. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Phone Email. Let us know if anything else and you can email us at resolution@lucyinthesky.email! How useful is that if the items never come? As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Search Full List of Executives. Please email us at resolution@lucyinthesky.email so we can look into your refund. Please reach out to us for the advanced credit prior to making a new order! Thanks for your feedback. Guess I'll be donating clothes to charity. Copyright 2023 Lucy in the Sky inc. All rights reserved. I don't care how good are their dresses and I don't even want to know. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. The dress did not fit correctly and they will only give you credit no refund. The first time it was cancelled altogether. -Kate, Lucy in the Sky is an absolutely horrible company. . Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. DO NOT BUY FROM THEM. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Customer service is non-existent. 1200 Wall Street, Floor 2 As of 10/10 it hasn't even shipped, although they charged my credit card immediately. allows you to receive photos from your camera directly to your smartphone or. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. If you need help please email us at resolution@lucyinthesky.email if anything else. Our small is generally the equivalent of a US Size 2. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Please email us at resolution@lucyinthesky.email if anything else. Ordered 4 dresses in August 2022 for several events (totaling over $300). We're having delays in our customer service trying to get to each email, we would love to assist you with your order. This page was last edited on 12 October 2022, at 14:56 (UTC). BROADBAND. Lucky in the Sky has good web ratings overall. Not only was she patient but she was quick and so attentive. We're so sorry to hear about the order. We'd love to hear from you so that we can find a resolution. The customer service and chat support feature here is great and really easy to use. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. We're sorry to hear about the sequin issues on the dress. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. This is a generic card error - this means that your bank is rejecting the transaction at this time. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. | Read 5,961-5,980 Reviews out of 6,593 These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. 5726 Solutions. We encourage you to review those policies when you visit those sites. Please email us at resolution@lucyinthesky.email so that we can better assist you! My learning training provider was City and Guilds. Do not order from here. If anything else you can email us at resolution@lucyinthesky.email-Kate. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). It makes total sense why they only give you store credit, or else they'd be out of business! Please let us know if we can help any further. We want to make sure this is refunded immediately. GetHuman does not work with Sky's customer support operations, directly or in any . Followed up shortly after the purchase to make sure everything was ok. This site promises to ship an item by a certain date. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We're so sorry to hear about the order. If you need specific product measurements or have further questions, please email us at. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Hi there. Order took over 2-4 weeks to be delivered. We would suggest to double check your card details. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Us either! Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. We cover the cost of all domestic return shipping for all styles. Hi Hailey, Hi Elena, Thanks for your feedback. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? . It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. A cookie is a small file which asks permission to be placed on your computer's hard drive. Thanks for your feedback. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. | Read 181-200 Reviews out of 6,679 Their trendy collections are always changing and they offer many sales. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. DO YOU SHIP INTERNATIONALLY? Account and billing. Thanks for your feedback. 2023 Trustpilot, Inc. All rights reserved. I was horrified. Glad that our Customer Service was able to help with your returns! I placed an order and was waiting for more than a month. Either you embrace "diaper astronaut love triangle" or you don't . Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Check out what 6,864 people have written so far, and share your own experience. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. They are constantly moving as not to get found. Closed now : See all hours. I ordered 4 items and once I received 2 of them and saw how bad the quality was. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Really horrible place. See actions taken by the people who manage and post content. Completely different material than pictured. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. We're so sorry to hear that there was an issue with your order. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Check out what 6,964 people have written so far, and share your own experience. BEWARE. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Not worth the hassle and loss of money. Background and inspiration Most dresses are see through material with zippers stuck. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Shop now at www.lucyinthesky.com. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Designed in Los Angeles - New Arrivals Weekly. Trust that their reputation is deserved. Lucy Harley-McKeown; Jessica Clark; . Lucy In The Sky consumer reviews, complaints, customer service. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Contact BT. I loved 1/2 dresses I bought. Hi Chloe, Thanks for your feedback. lucy in the sky. 1860 500 6633 is Tata Sky WhatsApp customer care number. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . where you can enter your landline number to check the service. Thanks for your feedback. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Thanks for your feedback. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Caveat emptor. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. 0333 7591 018. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Don't waste your time or money, just go somewhere else! We're so sorry to hear that your order was delayed. I am doubtful now the dress will come in time (or ever) for my event. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. This is the only time I ever have ordered something online when the seller would only give store credit. Please email us at resolution@lucyinthesky.email. Hi KM, Customer service is awful. Los Angeles, California There are no fees if you pay on time. Remember, you can do most things online at Sky.com. They have horrible customer service and cannot call because it's a bogus phone number. Thanks for your feedback. They just keep everyone's money, don't send anything. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. What Is Lucy in the Sky? I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. | Read 5,941-5,960 Reviews out of 6,586 What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. The dress is also incredibly thin and doesn't have much structure. . Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Terrible return policy. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. We're sorry to hear that you had issues with your order. It was nothing like the picture. How would you even know if something would fit or if you'd like the quality? Please emails us at resolution@lucyinthesky.email so that we can better assist you. Incredibly scammy and misleading. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Were almost out of time and do not have a back up plan. I reached out to customer service numerous times and have not had a response. Number of comments: 0 Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Is Tata Sky service free? Disclaimer as to ownership of trade marks, images of personalities and third party copyright. The dresses were way too short - they barely covered my butt. Any trade marks/names featured on this Website are owned by the respective trade mark owners. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. KYLA can provide quick and real-time responses to your SKY service concerns. We're so glad you were able to reorder and get it in the time frame you needed. Tip for consumers:Absolutely no refunds unless it arrived damaged. - Kate, Hi Gosset! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Why would I need store credit when I already purchased the 3rd dress. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, We ordered a dress on 9/6. No further information is required on your end, the return label has all your information. -Kate. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Intellectual Property, Software and Content. Yes, the one dress I never received was . She answered all the questions we had quickly and gave good advice. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Hi Lily, Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Message KYLA via the following: Your card will be debited immediately upon authorization being received. Don't waste your time here! -Kate. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:)
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